Frequently asked questions, answered.

Frequently Asked Questions

Pro-GeneX is a genetic-based service provider for physicians wanting to analyze a patient's DNA, enabling them to match it with known pharmacology about how medications work. This helps healthcare providers develop an individualized treatment plan for their patients.

The Pro-GeneX report uses color-coding to show which medicines may be more likely to work for a patient based on his/her genetic makeup. The Pro-GeneX report also contains helpful information about how an individual's genetic makeup may affect dosage based on the analysis of certain genes.


Not necessarily. Each person has a unique set of genes and genetic responses to medications. You may share genetic similarities with your relatives, but each of you has a different genetic makeup and metabolism. Your genes influence the way your body may respond to a specific medication. So a medication that works for your relative may not necessarily work for you.

Your genes may affect the way medications work in your body. Some medications could work better with your unique genetic profile and some medicines might not work at all for you. Your genes also can affect how quickly your body breaks down (metabolizes) medicine and gets medicine into your bloodstream.

For example, codeine can be an effective painkiller for some people. However, for about 10 percent of people, it has no effect whatsoever (Source: National Institutes of Health).

When a medication doesn't work with your genes, you may not get the relief you need and you may have unwanted side effects. By gathering information about your genetic profile, you and your healthcare provider may be better informed in making your treatment selection. Medicines that align well with your genes may work better and with fewer side effects.

Pro-GeneX gives your healthcare provider important information to help plan your treatment. Pro-GeneX is designed to help him/her get you on the right medicine faster with fewer unwanted side effects.

Pharmacogenetic testing analyzes your genes and then matches the information about your genes to a list of medications that may be available treatment options for your condition. The report provides information to your healthcare provider about which medications may work better with your genes and how your body might process those medications. That gives your healthcare provider additional insight to help select the medications that may work best for you.

The test is easy to administer and takes about five minutes. Your DNA is collected using a simple cheek swab. Your clinician's office will then send your sample to one of Pro-GeneX's clinical labs to be analyzed.

Once the lab receives your sample, they will complete the analysis and send a report to your healthcare provider in about 5 to 7 working days.

Since your genes never change, you only have to take the test once. Pro-GeneX also provides a summary card as well as your results through a patient portal allowing you to share your results with other clinicians.

Yes, you and your clinician will go over the Pro-GeneX results together. On this website, you can find a lot of helpful information about genes, Pharmacogenomics and the Pro-GeneX test.

The report is one piece of information that your healthcare provider can use to create an individualized treatment plan for you. He/she will use the report to help guide the selection of the medication for you. With Pro-GeneX, your healthcare provider can identify which medications may be more effective and may be less likely to have unwanted side effects

No. Each person has a unique combination of genes that could affect how he or she may react to certain medications. You will need to have your own MyBestMed® genetic panel.

Yes. Pro-GeneX takes privacy and security very seriously. That's why we analyze all Pro-GeneX tests at our own accredited lab, so we can ensure the quality and security of your test. Your genetic information is private and protected through various federal laws including HIPAA (Health Insurance Portability and Accountability Act) and GINA (Genetic Information Nondiscrimination Act) that ensure the security of your personal and genetic information.

Pharmacogenetic testing is reimbursed by a number of government and commercial insurance plans. You can learn more by calling the Pro-GeneX Customer Service team at 844-794-3637 Ext 800 for assistance.

Business & Clinician

Here is a whitepaper addressing ROI from genetic testing.


The CMS ADE Trigger tool addresses responses to high-risk medications. The Pro-GeneX Risk Management Program was built on the same foundation as the CMS ADE Trigger tool. 

The Pro-GeneX program is easy to implement and our trained staff and team handles 80% of the efforts behind the scenes with little impact on the facility operators.

Pro-GeneX Clinical Services trained team walks the facility operators through the process.

The Pro-GeneX Risk Management portal integrates seamlessly into most legacy Electronic Health Record systems. 

The Pro-GeneX platform has been implemented in facilities nationally with the program being managed and monitored weekly through the MyBestMed® portal.

By using the right drug and dosage every time, waste is avoided.

By using the right drug and dosage every time, waste is avoided, and the cost of medications is better controlled and therefore the cost of care is minimized.

By having the knowledge of which drugs will treat a person properly, there is no guessing or wasted medications.

Medication alternatives are provided in the report based on the individual's results.

yes, but we provide excellent clinical support

Excess sedation, falls, anything that shows up in the side effects section of the drug label which may be harmful to the patient.

Core Quality Measures are a series of metrics that CMS identifies as critical in judging the performance of providers and facilities.


The reports are color-coded alerting the reader to points of concern.

No, there will be no interaction with insurance companies.

No, there will be no interaction with health insurance companies.

No, there will be no interaction with life insurance companies.

Yes, the report may become a valuable asset to one's medical record.

Yes, if the patient desires, the report may be shared with whomever they authorize.


Once we receive your swab and registration information it takes about 10 days to process and report on your sample. After you have reviewed your results with one of your trained healthcare professionals, you will have full access to your report.  Please remember, always consult with your physician before making any changes to your plan of care.

Pro-GeneX takes privacy and security serious. We will not sell or share your personal information to anyone. We analyze all tests at our own accredited lab, so we can insure quality and security of your data. Your genetic information is private and protected through various federal laws including HIPAA (Health Insurance Portability and Accountability Act) and GINA (genetic Information Nondiscriminitory Act) insuring your personal and genetic information remains in your control.

Yes! This is our first recommendation. Once you have completed your registration to the MyBestMed® portal, you'll be able to share your results with one or multiple physicians.

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