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Frequently Asked Questions

  • What is Pro-GeneX?

    Pro-GeneX is a genetic-based service provider for physicians wanting to analyze a patient's DNA, enabling them to match it with known pharmacology about how medications work.  This helps healthcare providers develop an individualized treatment plan for their patients.


    The Pro-GeneX report uses color-coding to show which medicines may be more likely to work for a patient based on his/her genetic makeup.  The Pro-GeneX report also contains helpful information about how an individual's genetic makeup may affect dosage based on an analysis of certain genes.

  • Will the same medicine that worked for someone I'm related to (mom/dad/sister/brother) work for me?

    Not necessarily. Each person has a unique set of genes and genetic responses to medications. You may share genetic similarities with your relatives, but each of you has a different genetic makeup and metabolism. Your genes influence the way your body may respond to a specific medication. So a medication that works for your relative may not necessarily work for you.

  • How do my genes affect which medication may work for me?

    Your genes may affect the way medications work in your body. Some medications could work better with your unique genetic profile and some medicines might not work at all for you. Your genes also can affect how quickly your body breaks down (metabolizes) medicine and gets medicine into your bloodstream.


    For example, codeine can be an effective painkiller for some people. However, for about 10 percent of people, it has no effect whatsoever (Source: National Institutes of Health).

    When a medication doesn't work with your genes, you may not get the relief you need and you may have unwanted side effects.†By gathering information about your genetic profile, you and your healthcare provider may be better informed in making your treatment selection. Medicines that align well with your genes may work better and with fewer side effects.


  • How could Pro-GeneX help me?

    Pro-GeneX gives your healthcare provider important information to help plan your treatment. Pro-GeneX is designed to help him/her get you on the right medicine faster with fewer unwanted side effects.


    Pharmacogenetic testing analyzes your genes and then matches the information about your genes to a list of medications that may be available treatment options for your condition. The report provides information to your healthcare provider about which medications may work better with your genes and how your body might process those medications. That gives your healthcare provider additional insight to help select the medications that may work best for you.

  • What is the test like? Is it invasive?

    The test is easy to administer and takes about five minutes.Your DNA is collected using a simple cheek swab. Your clinician's office will then send your sample to one of Pro-Genenx's clinical labs to be analyzed.

  • How long will it take to get the results?

    Once the lab receives your sample, they will complete the analysis and send a report to your healthcare provider in about 5 to 7 working days.

  • How often do I have to take the test?


    Since your genes never change, you only have to take the test once.  Pro-GeneX also provides a summary card as well as your results through a patient portal allowing you to share your results with other clinicians.

  • Will my healthcare provider share the results with me?

    Yes, you and your clinician will go over the Pro-GeneX results together. On this website, you can find a lot of helpful information about genes, Pharmacogenomics and the Pro-GeneX test.

  • How will my healthcare provider use the information from Pro-GeneX to treat me?

    The report is one piece of information that your healthcare provider can use to create an individualized treatment plan for you. He/she will use the report to help guide the selection of the medication for you. With Pro-GeneX, your healthcare provider can identify which medications may be more effective and may be less likely to have unwanted side effects

  • If my relative (mom/dad/sister/brother) had a Pro-GeneX test, can my clinician use those results to treat me?

    No. Each person has a unique combination of genes that could affect how he or she may react to certain medications. You will need to have your own Pro-GeneX test.

  • Are the results of my Pro-GeneX report confidential?

    Yes. Pro-GeneX takes privacy and security very seriously. That's why we analyze all Pro-GeneX tests at our own accredited lab, so we can ensure the quality and security of your test.† Your genetic information is private and protected through various federal laws including HIPAA (Health Insurance Portability and Accountability Act) and GINA (Genetic Information Nondiscrimination Act) that ensure the security of your personal and genetic information.

  • Is this test covered by my insurance?

    Pharmacogenetic testing is reimbursed by a number of government and commercial insurance plans. †You can learn more by clicking here†or calling the Pro-GeneX Customer Service team at 844-794-3637 Ext 800 for assistance.

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